Data Protection Complaints Process

If you believe we have mishandled your personal data, or that we have failed to meet our obligations under UK GDPR or the Data Protection Act 2018, we want to hear from you and put things right.

This page explains how to raise a data protection complaint with us and what you can expect in response.

You can contact us about a data protection concern by any of the following methods:

To help us handle your complaint quickly, please include:

• Your name and preferred contact details
• A clear description of your concern
• Any relevant dates, job references, invoice numbers, or device details
• The outcome you would like us to consider
• Copies of any related correspondence, if available

You do not need to use any specific form, and you do not need to know the legal background to make a complaint — just tell us what happened.

1. Acknowledgement — We will acknowledge your complaint within 5 working days of receiving it.
2. Investigation — We will look into what happened. We may contact you for further information if needed.
3. Response — We will aim to provide a full written response within 30 calendar days of receiving your complaint. Our response will explain what we found, what (if anything) went wrong, and what action we will take. If your complaint is unusually complex and we need more time, we will tell you and explain why.
4. Resolution — Where appropriate, we will take steps to put things right. This may include correcting records, changing our processes, or providing an explanation or apology.

You have the right to refer your complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

You can contact the ICO at:

You can refer a complaint to the ICO at any time, including without first contacting us. However, we always appreciate the chance to investigate and resolve concerns directly first.

Mad Tech Heads is registered with the Information Commissioner's Office.

ICO registration number: ZC131659

You can verify our registration on the ICO's public register.

Under UK GDPR, you have several rights regarding your personal data, including:

• The right to be informed about how we use your data
• The right of access to a copy of your data
• The right to have inaccurate data corrected
• The right to have your data deleted (in certain circumstances)
• The right to restrict or object to certain uses of your data
• The right to data portability

To exercise any of these rights, contact us using the details above. We will respond within one month.

For more information about your rights, see our Privacy Policy or the ICO's guidance for individuals.

This page was last updated on 28 May 2026. It will be reviewed annually or whenever our processes change.